Terms and Conditions for MaisonQR Ltd

1. Introduction

These Merchant Terms and Conditions (“Terms”) govern the relationship between MaisonQR (“MaisonQR”, “we”, “us”) and the merchant partner (“Merchant”, “you”).

MaisonQR provides a premium digital commerce platform designed to enhance the retail experience through QR-enabled technology, facilitating seamless in-store and remote transactions.

By accessing or using the Platform, the Merchant agrees to be bound by these Terms.

2. Scope of Services

MaisonQR offers a curated digital infrastructure enabling Merchants to:

• Present products through QR-enabled interfaces
• Deliver rich product information and availability in real time
• Facilitate secure transactions via integrated payment solutions
• Offer enhanced services, including global fulfilment and digital authentication

MaisonQR operates solely as a technology and facilitation partner and does not take title to, nor ownership of, any goods offered for sale.

3. Merchant Standards and Responsibilities

The Merchant shall:

• Ensure that all product descriptions, pricing, and availability are accurate and maintained to the highest standard
• Comply fully with applicable Maltese and European Union laws and regulations, including consumer protection obligations
• Fulfil all orders promptly and in accordance with the expectations of a premium retail experience
• Manage all customer interactions, including returns and after-sales service, with due care and professionalism

4. Pricing and Transaction Control

The Merchant retains full discretion over product pricing, inventory, and applicable delivery terms.

MaisonQR facilitates payments via integrated providers, which may include both fiat and digital currency options, subject to availability and regulatory compliance.

5. Commission and Commercial Terms

MaisonQR shall receive a commission on all transactions facilitated through the Platform, as mutually agreed in writing between the parties.

Such commission shall be:

• Deducted at source, prior to settlement of funds to the Merchant; or
• Invoiced separately, payable within fourteen (14) days from the date of invoice

Failure to settle any outstanding invoices within this period may result in suspension of services and/or the application of statutory interest in accordance with Maltese law.

6. Settlement of Funds

Where applicable, MaisonQR shall remit transaction proceeds to the Merchant net of agreed commissions within the designated settlement cycle.

MaisonQR shall not be held liable for delays attributable to third-party payment institutions, banking systems, or distributed ledger networks.

7. Intellectual Property

All intellectual property rights in the Merchant’s brand, content, and products shall remain the sole property of the Merchant.

The Merchant grants MaisonQR a non-exclusive, worldwide licence to use such materials strictly for the purposes of operating, marketing, and enhancing the Platform.

8. Limitation of Liability

To the fullest extent permitted under Maltese law:

• MaisonQR shall not be liable for indirect, incidental, or consequential losses
• MaisonQR assumes no responsibility for product quality, fulfilment, or disputes arising between the Merchant and its customers

The Platform is provided on an “as available” basis without warranties of uninterrupted service.

9. Regulatory Compliance

The Merchant remains solely responsible for:

• Compliance with all applicable tax obligations, including VAT
• Adherence to EU consumer protection directives
• Observance of import/export and trade regulations
• Compliance with applicable anti-money laundering (AML) requirements where relevant

10. Term and Termination

Either party may terminate this agreement upon written notice.

MaisonQR reserves the right to suspend or terminate access immediately in the event of:

• Breach of these Terms
• Suspected fraudulent, unlawful, or reputationally damaging activity

All outstanding obligations shall survive termination.

11. Amendments

MaisonQR reserves the right to amend these Terms from time to time. Continued use of the Platform shall constitute acceptance of any updated Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malta.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malta.

13. Contact

For all enquiries relating to these Terms, please contact: contact@maisonqr.com

14. Data Protection and Privacy (GDPR)

14.1 Roles of the Parties

For the purposes of Regulation (EU) 2016/679 (General Data Protection Regulation, “GDPR”):

• The Merchant shall act as an independent Data Controller in respect of customer personal data collected through the Platform
• MaisonQR shall act as either an independent Data Controller or, where applicable, a Data Processor strictly on behalf of the Merchant, depending on the nature of the processing activity

The parties agree to process personal data in a manner consistent with GDPR and applicable Maltese data protection laws.

14.2 Scope of Data Processing

MaisonQR may process personal data including, but not limited to:

• Customer identification and contact details
• Transaction and purchase history
• Payment-related metadata (excluding full payment credentials where handled by third-party providers)
• Delivery and fulfilment information

Such processing shall be limited to what is necessary for:

• Facilitating transactions
• Providing Platform services
• Enhancing user experience and platform performance

14.3 Merchant Obligations

The Merchant warrants that it shall:

• Collect and process personal data lawfully, fairly, and transparently
• Provide all necessary privacy notices to customers
• Ensure it has a valid legal basis for processing (e.g. contract performance, legitimate interest, or consent where required)
• Respond to data subject rights requests in accordance with GDPR

14.4 MaisonQR Obligations

Where MaisonQR acts as a Data Processor, it shall:

• Process personal data solely on documented instructions from the Merchant
• Implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk
• Ensure that personnel authorised to process personal data are subject to confidentiality obligations
• Assist the Merchant, where reasonably required, in fulfilling GDPR obligations, including data subject rights and breach notifications

14.5 Data Security

Both parties shall implement appropriate safeguards to protect personal data against:

• Unauthorised or unlawful processing
• Accidental loss, destruction, or damage

Security measures shall reflect industry best practices, particularly given the premium nature of the customer experience.

14.6 Data Retention

Personal data shall not be retained longer than necessary for the purposes for which it was collected, unless retention is required by law or for legitimate business purposes.

14.7 Third-Party Processors

MaisonQR may engage trusted third-party service providers (including payment processors and logistics partners) to deliver its services.

MaisonQR shall ensure that such providers:

• Are GDPR-compliant
• Are bound by appropriate data protection obligations

14.8 International Transfers

Where personal data is transferred outside the European Economic Area (EEA), MaisonQR shall ensure that appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission, or
• Standard Contractual Clauses (SCCs) or equivalent mechanisms

14.9 Data Breach Notification

In the event of a personal data breach, MaisonQR shall notify the Merchant without undue delay and provide reasonable assistance in meeting any regulatory or notification obligations.

14.10 Data Subject Rights

Both parties shall respect and facilitate the exercise of data subject rights under GDPR, including:

• Access
• Rectification
• Erasure
• Restriction
• Portability
• Objection

14.11 Liability for Data Protection

Each party shall remain responsible for its own compliance with GDPR and shall be liable for any breaches arising from its own processing activities.

15. Digital Assets, Payments, and AML Compliance

15.1 Payment Modalities

MaisonQR may facilitate transactions in both:

• Fiat currency via regulated payment providers; and
• Digital assets (including cryptocurrencies), where available and legally permissible

All payment methods are subject to applicable regulatory requirements and third-party provider terms.

15.2 Regulatory Positioning

The Merchant acknowledges that certain transactions involving digital assets may fall within the scope of:

• EU anti-money laundering directives (AMLD5/AMLD6)
• Maltese Prevention of Money Laundering Act (PMLA) and related regulations
• Any applicable Virtual Financial Assets (VFA) framework in Malta

Both parties agree to operate in full compliance with these obligations where relevant.

15.3 Merchant Obligations (AML/KYC)

The Merchant agrees that it shall:

• Conduct its business in a manner consistent with applicable AML and counter-terrorist financing (CTF) laws
• Refrain from engaging in, or facilitating, any unlawful or suspicious transactions
• Provide accurate business identification and onboarding documentation as reasonably requested
• Cooperate with MaisonQR in any compliance reviews or due diligence processes

15.4 MaisonQR Rights and Controls

MaisonQR reserves the right, at its sole discretion, to:

• Conduct onboarding checks, including Know Your Business (KYB) verification
• Monitor transactions for suspicious activity using internal controls or third-party compliance providers
• Request additional information or documentation where required for compliance purposes
• Delay, suspend, or refuse transactions that may present regulatory, legal, or reputational risk

15.5 Transaction Monitoring and Reporting

Where required by applicable law, MaisonQR may:

• Monitor and assess transaction patterns
• Flag and investigate potentially suspicious activity
• Report relevant transactions to competent authorities or financial intelligence units, without prior notice to the Merchant where legally restricted

15.6 Digital Asset Risk Disclosure

The Merchant acknowledges that:

• Digital asset transactions may be irreversible
• Value volatility may impact transaction amounts
• Network or blockchain-related delays may occur

MaisonQR shall not be liable for losses arising from these inherent characteristics.

15.7 Third-Party Providers

Crypto and fiat payment processing may be facilitated through regulated third-party providers.

MaisonQR does not custody client funds unless explicitly agreed and shall not be responsible for:

• Failures or delays attributable to such providers
• Regulatory actions impacting third-party services

15.8 Suspension and Termination for Compliance

MaisonQR may immediately suspend or terminate access to payment functionalities where:

• AML/KYC requirements are not satisfied
• Suspicious or unlawful activity is suspected
• Continued operation presents regulatory or reputational risk

Such actions may be taken without prior notice where required by law.

15.9 Indemnity

The Merchant agrees to indemnify and hold harmless MaisonQR against any claims, losses, or liabilities arising from:

• The Merchant’s failure to comply with AML/CTF obligations
• Any unlawful use of the Platform in connection with financial transactions

Consumer Terms and Conditions for MaisonQR Ltd

These terms and conditions, along with the information and policies on our website, FAQs, and other communications, including any referenced documents, establish the legal framework governing your utilization of our website (including any sub-domains and other websites we operate) and any mobile or desktop applications we develop (“Websites” and “Website”). They also apply to the services we provide (“Services”).

Please review these terms meticulously prior to using our Services. By utilizing our Services, you concur to be bound by these Terms and Conditions. Should you not agree, kindly refrain from using our Website or Services.

1. About Us

MaisonQR Ltd operates the Website. We are a company registered in Malta, with our registered office at SKYWAY OFFICES OFFICE 4 BLK C 179, TRIQ MARINA, PIETA, PTA 9042, Malta. Registration Number C 111530. We facilitate the procurement of products from third-party retailers (“Partners”). Your contract for product purchases is with the pertinent Partner, not us. We act as an agent for Partners, authorized to finalize sales contracts on their behalf. In certain instances, you may purchase products directly from a MaisonQR entity. In such cases, the contract is between you and us, and we will duly inform you.

2. Comprehending These Terms and Conditions

Certain words and phrases in these Terms and Conditions bear specific meanings (‘defined terms’), identified by capital letters. Definitions are provided where these terms first appear in these Terms and Conditions. References to “MaisonQR,” “we,” “us,” or “our” pertain to MaisonQR Ltd. “You” or “your” refers to the individual utilizing the Services. Headings are included for your convenience. These Terms are available exclusively in English. We recommend retaining or printing a copy for future reference, as they may be amended periodically.

3. Our Services

Our Services permit you to purchase products from numerous Partner boutiques and brands globally. We also provide delivery arrangements and customer service assistance. The specific MaisonQR entity facilitating these services depends on your location. Your purchase contract is with the Partner, implying they bear legal responsibility for selling the products to you. We impose charges for delivery services, which will be displayed at checkout, and earn a commission for providing payment processing via regulated partners. Your contract with us is deemed complete once you receive the products.

You must be over 18 to utilize our Services.

4. The Products

We endeavour to ensure accuracy in product descriptions based on Partner information but cannot guarantee all details are error-free. Please contact us for more product information. Images are for illustrative purposes, and color accuracy cannot be guaranteed. If a product is not as described or is defective, you may return it for a refund or replacement. We will reimburse delivery charges and reasonable return costs. Consumer rights in relation to faulty products remain unaffected by these Terms.

5. MaisonQR Partners

Your purchase contract is with the pertinent Partner. We act as an agent authorized by Partners to finalize contracts but are not a party to these contracts. If you pay with cryptocurrency, you will be redirected to our partner, BTSE. Your payment to BTSE completes your obligation for the purchase. We anticipate Partners will maintain business policies compliant with ours but cannot be held accountable for them. Please contact us for assistance with Partner issues.

6. Orders, Prices, Payment, and Taxes

To place an order, adhere to the process detailed on our website, detailed throughout the checkout and FAQs. These may be updated periodically, and any updates will be made available to you online via email or the website in advance of any changes. By placing an order, you offer to purchase from the Partner, not directly from us. All orders are contingent upon availability and price confirmation. You must be over 18 with a valid payment method to order. You assure the accuracy of all provided details.

1. a) Contract Formation

The contract with the Partner is formed upon your receipt of an order confirmation email. Orders are contingent upon availability and price confirmation.

1. b) Pricing and Taxes

Prices include VAT or the relevant Global Sales Tax (GST) on all orders. Delivery costs are additional and displayed at checkout. International orders may incur import duties and taxes. You are responsible for these charges unless otherwise noted.

1. c) Payment

Payment methods are detailed on our website. MaisonQR reserves the right to refuse order submission if issues arise during the processing of any payments.

7. Delivery

Estimated delivery dates are provided in confirmation emails. Delays may occur due to uncontrollable events. Delivery services are not provided by us, and products are shipped by Partners.

8. International Delivery

International orders may be subject to import duties and taxes. Compliance with local laws is your responsibility.

9. Returns and Cancellation

You may cancel orders under Consumer Contracts Regulations within a specified period. You may make a return subject to the following terms and conditions:

– The Buyer has seven (7) calendar days to complete their own authentication using recognized third-party technology such as Entrupy and inform us in writing of any items that do not pass authentication. This 7-day period commences on the date when the goods are physically received at the Buyer’s specified destination, referred to as the “Receipt Date.”

– If the buyer is unable or unwilling to share a third-party evaluation of the authenticity or otherwise of the goods, then the goods must be returned unused and undamaged.

– If your item does not pass authentication, the Seller must arrange and cover the cost of insured return shipping and provide a full refund for the item within seven (7) business days of receiving the third-party authentication results. Refunds will be issued to the original payer upon receipt and agreement from MaisonQR that the goods are not original or as described.

– Upon receipt of the returned goods, and if there is a dispute over the consumer authentication, MaisonQR will be able, at our own expense, to review an Entrupy result. Finally, the Parties will jointly appoint an independent, qualified third-party laboratory for a final determination. The laboratory’s result will be binding, and costs will be borne by the unsuccessful party.

Except as specifically stated in this clause, all sales are final. The Buyer cannot return or seek a refund for items that pass Entrupy authentication or are otherwise verified as authentic, regardless of the Buyer’s resale success, marketing results, personal dissatisfaction, or any other reason. However, if an item fails Entrupy authentication within the specified authentication window in this clause, the Buyer’s remedies will apply.

10. Our Website

By using our Website, you agree to these Terms. Access is free but may be restricted. You must not use the Website for unlawful purposes or in ways that damage it.

11. Privacy Policy

Our Privacy Policy governs the use of your personal information. By using the Website, you consent to its terms.

12. Intellectual Property

We own or license all intellectual property on the Website. Unauthorized use is prohibited.

13. Ethical Sourcing Policy

We ensure Partners operate ethically, adhering to employment laws and human rights standards. Products derived from fur or endangered species are not available on the Website.

14. Kidswear Policy

Partners are responsible for ensuring products comply with product laws. We can liaise with Partners for additional information.

15. Invitation-only Sales

Details of exclusive sales must not be shared. MaisonQR reserves the right to withdraw offers at any time.

16. Final Sale

‘Final Sale’ items cannot be returned under standard policies. Refunds are discretionary.

17. Our Liability to You

Should we fail to adhere to these Terms and Conditions, we are accountable for any foreseeable loss or damage. We do not limit liability for death or injury caused by negligence, fraud, or any liability that cannot be restricted by law.

18. Other Important Information

We may close accounts or restrict orders at our discretion. Events beyond our control may impact service delivery. Complaints are handled through our established procedure.

19. Governing Law and Jurisdiction

These Terms are governed by Maltese law, with exclusive jurisdiction granted to the courts of Malta.

20. Terms for Selected Partners

For purchases from Selected Partners, different terms may apply. Please contact us for more information.

Last Updated: April 2026

Welcome to MaisonQR. These Terms & Conditions (“Terms”) govern your use of the MaisonQR platform and services. By creating an account, listing items, or otherwise using the platform, you (“Consignor”, “you”, or “user”) agree to be bound by these Terms.

If you do not agree, you must not use the platform.

Overview of Services
MaisonQR (“MaisonQR”, “we”, “us”, or “our”) operates an online platform that enables users to list and sell goods on a consignment basis to consumers.

MaisonQR acts solely as a facilitator and marketplace provider unless explicitly stated otherwise.

Consigned Goods
2.1. You may list items (“Consigned Goods”) on the platform for sale.

2.2. You retain full ownership and title of all items until they are sold to a buyer.

2.3. You are responsible for ensuring that all items listed are lawful to sell and accurately described.

Pricing
3.1. You set the initial retail price for your items.

3.2. MaisonQR may suggest pricing adjustments based on market conditions; however, no changes will be made without your approval.

3.3. You may update pricing at any time through your account.

Authentication
4.1. MaisonQR may verify authenticity using Entrupy or other third-party providers.

4.2. Items that cannot be authenticated may be rejected or removed from the platform.

Fees & Commission
5.1. MaisonQR earns an agreed commission on the final sale price.

5.2. Additional fees (including authentication, shipping, insurance, and payment processing) may apply and will be deducted from your payout.

5.3. Payments will be issued within 5 days after successful completion of the sale and/or any applicable return period.

Shipping & Fulfilment
6.1. The contract of sale is between you and the buyer.

6.2. MaisonQR may facilitate shipping through third-party providers or allow you to manage shipping directly.

6.3. If you handle shipping, you are fully responsible for packaging, delivery, insurance, and any loss or damage.

6.4. MaisonQR is not a logistics provider and assumes no responsibility for shipping unless explicitly agreed.

Returns & Disputes
7.1. Returns related to authenticity, condition, or misrepresentation may be reviewed using third-party verification services.

7.2. You are responsible for refunds where items are found to be inauthentic or materially misrepresented.

7.3. MaisonQR may withhold or deduct funds to resolve disputes, chargebacks, or claims.

Insurance & Liability
8.1. You are responsible for insuring items until they are received by MaisonQR or delivered to the buyer (if self-shipped).

8.2. MaisonQR will take reasonable care of items in its possession but is not liable for loss, theft, or damage unless caused by its negligence.

8.3. MaisonQR’s total liability is limited to the listing price of the item.

Term & Termination
9.1. These Terms remain in effect while you use the platform.

9.2. You may stop using the platform at any time.

9.3. MaisonQR may suspend or terminate your account at its discretion.

9.4. Upon termination, outstanding obligations must be fulfilled before any items are returned.

Governing Law
These Terms are governed by the laws of the jurisdiction in which MaisonQR operates, without regard to conflict of law principles.

Electronic Acceptance
By creating an account, listing items, or clicking to accept these Terms, you acknowledge that you have read, understood, and agree to be legally bound by them.

Contact
For questions regarding these Terms, please contact: contact@maisonqr.com