Frequently Asked Questions
A nominal fee is applied to each transaction. There are no setup fees or integration costs, enabling you to venture into cryptocurrency payments with minimal expenses.
Certainly. As a central hub, we collaborate with top-tier providers across the industry, whether it’s in payments processing, data storage or any other essential feature. We guarantee that our partners employ cutting-edge chain analysis and fraud prevention technologies from the best service providers available.
At present, Maison QR is dedicated to enhancing in-store shopping experiences. If you’re interested in purchasing an NFT, please explore the products that have corresponding NFT options.
No, it’s not possible. Maison QR operates as a regulated entity and aligns with the regulatory requirements of every country or region, working closely with our partners to ensure that our trading activities strictly adhere to legal frameworks.
Yes, absolutely! Upon registering with Maison QR, you gain access to our global database of stores. Within your account, you can browse their product offerings, make reservations or even pay in advance. The store will then contact you directly to coordinate the collection process.
No, that’s not necessary. You have the option to reserve products and make the payment when you visit the store. Once a product is reserved, the store will reach out to you directly to coordinate your viewing and subsequent purchase through Maison QR.
Your wallet! We can support any crypto wallet transaction, we won’t limit your shopping fun.
Maison QR presently supports Ethereum, Bitcoin, USDT, USDC, Ripple and DAI. While we have plans to include additional currencies in the future, feel free to reach out to us if you require a specific cryptocurrency not currently listed.
Yes. All products listed on Maison QR undergo a strict authentication process carried out by our trusted partners. Also, each second-hand item is issued a certificate of authenticity, this certificate will be minted and sent to your wallet via Maison QR, usually within 5 days to ensure receipt of goods.
We specialize in brand new products from our merchants and second-hand items, including handbags, shoes and accessories from brands like Chanel, Hermès, Dior, Lanvin and more.
All pieces are carefully inspected and categorized by condition (Excellent, Very Good, Good or Fair) with detailed photos and descriptions.
Shipping times vary by the shipping destination,item’s value, the size and type of product.
Here is a reference for our delivery timelines for 2025. Please note that all timelines shown below are business days:
Economy / Ground: Domestic (6-8 days) | International (12-14 days)
Standard / Second Day Air: Domestic (5-7 days) | International (10-12 days)
Priority / Next Day Air: Domestic (3-5 days) | International (10-12 days)
Yes, we ship worldwide using insured and tracked services via our logistics partners:
United States
Alabama, Arkansas, Arizona, California, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West Virginia, Wyoming.
Europe
Andorra, Albania, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom (listed separately below), Croatia, Hungary, Ireland, Iceland, Italy, Lithuania, Luxembourg, Latvia, Monaco, Malta, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, San Marino, Turkey, Vatican City.
United Kingdom
England, Northern Ireland, Scotland, Wales.
International Parcel Hubs
Adelaide, Auckland, Beirut, Beijing, Bogota, Brisbane, Buenos Aires, Cape Town, Darwin, Delhi, Dubai, Faridabad, Ghaziabad, Gurugram, Hobart, Hong Kong, Istanbul, Johannesburg, Lagos, Lima, Loni Dehat, Melbourne, Mexico City, Mira Bhayandar, Montreal, Moscow, Mumbai, Noida, Noosa, Perth, Rio de Janeiro, Saint Petersburg, São Paulo, Seoul, Shanghai, Singapore, Sydney, Taipei, Tokyo, Toronto, Vancouver
International Premium Hubs
Adampur, Dubai, Hong Kong, London, Mexico City, Milan, Saint Petersburg, São Paulo, Shanghai, Tokyo
To facilitate a smooth shipping experience, we will relay key information at each of our shipment milestones via email.
Email notifications include:
- Additional information required for customs clearance
- Inventory and collection appointment confirmation
- Shipment schedule and delivery location confirmation
- Online tracking and delivery timing
- Schedule changes and updated timeline
- Canceled shipments
Yes, you may cancel your order as long as it has not yet been shipped.
Once the item has been dispatched to the shipping carrier, cancellation is no longer possible. In such cases, please raise a ticket to get in touch with the support team.
Our logistics partner, Arta, offers Shipping Protection that goes beyond full-loss coverage. It includes restoration support for conditions that may arise while the item is in transit.
Unfortunately, once your order is placed, the payment method cannot be changed. If your order is still eligible for cancellation, you may cancel it and place a new order using your preferred payment method.
At the moment, we do not offer a gift-wrapping option. We are, however, working on expanding our packaging features for future releases.
Yes. If you’re unsatisfied with your purchase and wish to cancel it, simply raise a ticket to get in touch with the support team.
We currently do not offer direct exchanges. To proceed, please cancel your original order and place a new one with the desired item.
Sometimes orders are held by Customs due to duties or requests for additional documentation. As the recipient, you are responsible for:
- Clearing any applicable customs duties
- Providing any required documents to the courier
If you need support during this process, feel free to contact the courier directly or reach out to our Customer Support team from within the MaisonQR consumer site.
When a consumer makes a purchase, our systems interact directly with our partners. From your perspective, the transaction process closely resembles any card purchase. Upon completion, you’ll receive an Approval message and subsequently, settlement can be done in the currency of your choice.
The setup process is quick and straightforward, taking just a few minutes. You can utilize our bulk upload feature to effortlessly input product details, store information, and even employee details for login purposes.As a regulated business, we handle the Know Your Client (KYC) andAnti-Money Laundering (AML) processes on your behalf to expedite the onboarding process. Rest assured, there’s no need for you to concern yourself withtechnical integrations.
Maison QR is an in-store solution for crypto payments. If though you are fascinated by Maison QR and would like to discuss crypto payments at your online only store, please reach out. We would be delighted to assist you if we can.
No, Maison QR operates as a web app. Once you’ve completed the onboarding process with us and our partners, we’ll provide you with an Android device for each store. Alternatively, if you prefer, you can fully utilize theMQR suite from your own or your staff’s mobile devices—both Android and Apple technologies are fully supported.
We take care of this process on your behalf. Through our partners, your sales revenues will be automatically settled to the account and currency registered with us, typically on a daily basis.
Refunds using crypto currencies are a little more complicated than with traditional ‘fiat’ currencies and cards. However, if you are likely to receive refund requests, Maison QR manages the entire process end to end, seamlessly and automatically from within the MQR suite.
We use our own marketing channels and from Q2 25, reward consumers with our own Web3 loyalty programme for shopping with your brands.
MQR is freely available to all brands who list their in-store product assortment with us.
We can partner in 2 ways: 1- Performance-based commission model: Pay us only when you make sales via MQR with any of the supported consumer payment methods. The fees vary, please contact us to get a quote to suit you. 2- Affiliated clienteling model: If you choose this model, we will drive new consumers to your boutiques with reserved and paid-for products. ( Please contact us for more information via contact@www.maisonqr.com )
Guidelines for Use
When using the bulk upload feature, please adhere to the following guidelines to ensure optimal results:
Attribute Management
- Maximum Attributes: You can add up to 8 attributes per product. Ensure that each attribute is relevant and enhances the product’s description or functionality.
Product Images
- Image Upload Limit: You are allowed to upload up to 3 optional product images.
- Image Dimensions: Ensure each image is of size 343×452 pixels for standard product images.
- Full Screen View: For a full screen view image, use dimensions of 343×768 pixels.
Pricing and Discounts
- Decimal Places: Limit prices and discounts to 2 decimal places to maintain consistency and accuracy across your listings.
Category Requirements
- Pre-Created Categories: Ensure that the Parent Category – Category Name is already created in your system. This will facilitate easier organization and categorization of products.
By following these instructions and guidelines, you can effectively manage your product listings and ensure that all data is formatted correctly. If you encounter any issues, please contact customer service for assistance.
MaisonQR does not handle any client funds. Our merchants’ and consumers’ funds are managed in an entirely secure and regulated environment by contracted and regulated partners. Please reach out to contact@www.maisonqr.com with any specific queries in this regard.
MaisonQR does not handle or retain any personal data that is related to payments other than as specified within our Terms & Conditions for merchants, privacy policies and cookie policies. We are in effect a technical switch, a ‘hub’, we pass data to and from consumers and contracted regulated entities, any data that we are not able to process due to regulations in force will be processed via approved technologies such as secured iFrames to our payments partners for processing. We do display data relating to the outcomes of transactions, hash codes, success, failure, activity, history etc. Any and all sensitive data relating to payment transactions is held and processed by our contracted regulated partners. Please reach out to contact@www.maisonqr.com with any specific queries in this regard.
Maison QR coordinates shipping through our partner Arta. Once a sale is confirmed, sellers receive:
- Prepaid shipping label(s)
- Packaging guidelines specific to each item
Instructions for scheduling pickup or drop-off
Yes. Sellers are responsible for properly packing the item following the provided guidelines to ensure safe and secure delivery.
Every email links to a shipment-specific tracking page that automatically updates a shipment’s progress until the delivery is complete. These pages are public and viewable by anyone with the link.
Tracking pages include:
- Current shipment status
- Anticipated delivery dates
- Detailed tracking for parcel packages
- The ability for buyers to subscribe to email or SMS text message updates.
Our logistics partner, Arta, offers Shipping Protection that goes beyond full-loss coverage. It includes restoration support for conditions that may arise while the item is in transit.
Payment is issued inline with the settlement plan relating to the payment methods you choose to use. These will be discussed with you as you onboard MaisonQR.
Yes. Maison QR charges a commission fee per sale, based on the product category and seller profile. Full fee structure details are provided and agreed during onboarding.
Merchants are responsible for complying with local tax regulations, including VAT where applicable.
Yes. For international sales, buyers are responsible for duties and import taxes. This is clearly communicated during checkout.
Yes, Maison QR accepts returns under specific conditions. Buyers may request a return if the item is:
- Not as described (e.g., incorrect size, material, condition)
- Defective or damaged upon arrival
Subject to specific return eligibility (outlined in the product listing)
If a return is approved:
- The item will be shipped back to you, the merchant.
- You will be notified in advance and provided tracking.
- Once the return is confirmed and the item is inspected, Maison QR will reverse the payment.
Maison QR merchants will not accept returns for:
- Buyer remorse
- Custom or personalized products
Items without original packaging (where applicable)
As a merchant, you have the flexibility to define your own return terms and conditions. Kindly inform Maison QR of your specific policies at your earliest convenience.
Absolutely. Our Support Team is available to assist with:
- Product uploads
- Inventory management
- Shipping coordination
- Payment issues
Contact us by raising a ticket from within the merchant portal, support will reach out to agree a solution.
Yes. You may contact us to pause your listings or take your store offline if needed.
MaisonQR (MQR) Emporium is our in-house boutique dedicated to pre-loved luxury items. It is the premier destination to purchase luxury items online, offering a curated selection that aims to exceed your expectations and standards.
Absolutely! We provide a personal shopping service exclusively for registered customers. If you are searching for a specific luxury item, please reach out through our support channels. Our expert personal shoppers are ready to assist you and will connect with you to present available options.
At MQR Emporium, we only accept returns for items purchased online. To initiate a return, please contact our support team within 7 days of receiving your item. Returns are only accepted if the item is in its original condition and has not been worn or used. For items purchased within one of our partner stores, their returns process will dictate terms.
Yes, we ship worldwide! Shipping fees and delivery times depend on your location and will be calculated at checkout. Please note that international buyers are responsible for any customs duties or import taxes that may apply.
Authenticity is of paramount importance to us. Every item we sell undergoes a rigorous inspection and verification process by industry leaders such as Entrupy and our partner experts. We offer a 100% guarantee of authenticity through Entrupy. Each piece from the Emporium comes with a certificate of authenticity, which can also be minted and provided as an NFT.
We frequently upload new arrivals as soon as we source them. Once new items are received, they are authenticated, photographed, and promptly added to the Emporium Boutique for you to explore.