Consumer Terms and Conditions for MaisonQR Ltd
Consumer Terms and Conditions for MaisonQR Ltd
These terms and conditions, along with the information and policies on our website, FAQs, and other communications, including any referenced documents, establish the legal framework governing your utilization of our website (including any sub-domains and other websites we operate) and any mobile or desktop applications we develop (“Websites” and “Website”). They also apply to the services we provide (“Services”).
Please review these terms meticulously prior to using our Services. By utilizing our Services, you concur to be bound by these Terms and Conditions. Should you not agree, kindly refrain from using our Website or Services.
1. About Us
MaisonQR Ltd operates the Website. We are a company registered in Malta, with our registered office at SKYWAY OFFICES OFFICE 4 BLK C 179, TRIQ MARINA, PIETA, PTA 9042, Malta. Registration Number C 111530. We facilitate the procurement of products from third-party retailers (“Partners”). Your contract for product purchases is with the pertinent Partner, not us. We act as an agent for Partners, authorized to finalize sales contracts on their behalf. In certain instances, you may purchase products directly from a MaisonQR entity. In such cases, the contract is between you and us, and we will duly inform you.
2. Comprehending These Terms and Conditions
Certain words and phrases in these Terms and Conditions bear specific meanings (‘defined terms’), identified by capital letters. Definitions are provided where these terms first appear in these Terms and Conditions. References to “MaisonQR,” “we,” “us,” or “our” pertain to MaisonQR Ltd. “You” or “your” refers to the individual utilizing the Services. Headings are included for your convenience. These Terms are available exclusively in English. We recommend retaining or printing a copy for future reference, as they may be amended periodically.
3. Our Services
Our Services permit you to purchase products from numerous Partner boutiques and brands globally. We also provide delivery arrangements and customer service assistance. The specific MaisonQR entity facilitating these services depends on your location. Your purchase contract is with the Partner, implying they bear legal responsibility for selling the products to you. We impose charges for delivery services, which will be displayed at checkout, and earn a commission for providing payment processing via regulated partners. Your contract with us is deemed complete once you receive the products.
You must be over 18 to utilize our Services.
4. The Products
We endeavour to ensure accuracy in product descriptions based on Partner information but cannot guarantee all details are error-free. Please contact us for more product information. Images are for illustrative purposes, and color accuracy cannot be guaranteed. If a product is not as described or is defective, you may return it for a refund or replacement. We will reimburse delivery charges and reasonable return costs. Consumer rights in relation to faulty products remain unaffected by these Terms.
5. MaisonQR Partners
Your purchase contract is with the pertinent Partner. We act as an agent authorized by Partners to finalize contracts but are not a party to these contracts. If you pay with cryptocurrency, you will be redirected to our partner, BTSE. Your payment to BTSE completes your obligation for the purchase. We anticipate Partners will maintain business policies compliant with ours but cannot be held accountable for them. Please contact us for assistance with Partner issues.
6. Orders, Prices, Payment, and Taxes
To place an order, adhere to the process detailed on our website, detailed throughout the checkout and FAQs. These may be updated periodically, and any updates will be made available to you online via email or the website in advance of any changes. By placing an order, you offer to purchase from the Partner, not directly from us. All orders are contingent upon availability and price confirmation. You must be over 18 with a valid payment method to order. You assure the accuracy of all provided details.
a) Contract Formation
The contract with the Partner is formed upon your receipt of an order confirmation email. Orders are contingent upon availability and price confirmation.
b) Pricing and Taxes
Prices include VAT or the relevant Global Sales Tax (GST) on all orders. Delivery costs are additional and displayed at checkout. International orders may incur import duties and taxes. You are responsible for these charges unless otherwise noted.
c) Payment
Payment methods are detailed on our website. MaisonQR reserves the right to refuse order submission if issues arise during the processing of any payments.
7. Delivery
Estimated delivery dates are provided in confirmation emails. Delays may occur due to uncontrollable events. Delivery services are not provided by us, and products are shipped by Partners.
8. International Delivery
International orders may be subject to import duties and taxes. Compliance with local laws is your responsibility.
9. Returns and Cancellation
You may cancel orders under Consumer Contracts Regulations within a specified period. You may make a return subject to the following terms and conditions:
– The Buyer has seven (7) calendar days to complete their own authentication using recognized third-party technology such as Entrupy and inform us in writing of any items that do not pass authentication. This 7-day period commences on the date when the goods are physically received at the Buyer’s specified destination, referred to as the “Receipt Date.”
– If the buyer is unable or unwilling to share a third-party evaluation of the authenticity or otherwise of the goods, then the goods must be returned unused and undamaged.
– If your item does not pass authentication, the Seller must arrange and cover the cost of insured return shipping and provide a full refund for the item within seven (7) business days of receiving the third-party authentication results. Refunds will be issued to the original payer upon receipt and agreement from MaisonQR that the goods are not original or as described.
– Upon receipt of the returned goods, and if there is a dispute over the consumer authentication, MaisonQR will be able, at our own expense, to review an Entrupy result. Finally, the Parties will jointly appoint an independent, qualified third-party laboratory for a final determination. The laboratory’s result will be binding, and costs will be borne by the unsuccessful party.
Except as specifically stated in this clause, all sales are final. The Buyer cannot return or seek a refund for items that pass Entrupy authentication or are otherwise verified as authentic, regardless of the Buyer’s resale success, marketing results, personal dissatisfaction, or any other reason. However, if an item fails Entrupy authentication within the specified authentication window in this clause, the Buyer’s remedies will apply.
10. Our Website
By using our Website, you agree to these Terms. Access is free but may be restricted. You must not use the Website for unlawful purposes or in ways that damage it.
11. Privacy Policy
Our Privacy Policy governs the use of your personal information. By using the Website, you consent to its terms.
12. Intellectual Property
We own or license all intellectual property on the Website. Unauthorized use is prohibited.
13. Ethical Sourcing Policy
We ensure Partners operate ethically, adhering to employment laws and human rights standards. Products derived from fur or endangered species are not available on the Website.
14. Kidswear Policy
Partners are responsible for ensuring products comply with product laws. We can liaise with Partners for additional information.
15. Invitation-only Sales
Details of exclusive sales must not be shared. MaisonQR reserves the right to withdraw offers at any time.
16. Final Sale
‘Final Sale’ items cannot be returned under standard policies. Refunds are discretionary.
17. Our Liability to You
Should we fail to adhere to these Terms and Conditions, we are accountable for any foreseeable loss or damage. We do not limit liability for death or injury caused by negligence, fraud, or any liability that cannot be restricted by law.
18. Other Important Information
We may close accounts or restrict orders at our discretion. Events beyond our control may impact service delivery. Complaints are handled through our established procedure.
19. Governing Law and Jurisdiction
These Terms are governed by Maltese law, with exclusive jurisdiction granted to the courts of Malta.
20. Terms for Selected Partners
For purchases from Selected Partners, different terms may apply. Please contact us for more information.